Return & Exchange Policy

How Long You Have to Return (14 Days)

If you want to return or exchange the product, you must pursue the following requirements to make your request eligible for further processing:

• Ensure the condition is good, as you received.
• There is no damage, and it must be unused.
• All tags must be attached to their original places.
• You have to submit your request within the mentioned timeframe. Otherwise, we will not be responsible for entertaining any return or exchange request.

Terms and Conditions for Return and Exchange

We strive to make every procedure easy and reliable for our customers. Please follow the steps below for a smooth and hassle-free return and exchange process:

• Any customized product is not eligible for return or exchange.
• The customer is responsible for the return shipping cost unless the damage occurs on our part.
• A Return Authorization Number (RMA) will be provided by our team and must be attached to the product.
• If the product does not have a valid RMA, the request will be rejected.
• Requests must be submitted within 14 days of delivery.
• After receiving the product, our inspection team will verify its condition and eligibility.
• Requests must be submitted via email at sales@brandolondon.com with a valid reason.
• Refunds will be processed after inspection using a reliable transaction method and may take up to 6 business days.
• For exchanges, customers are responsible for the shipping cost.

What Cannot Be Returned or Exchanged

• Accidental orders that have already been processed for shipping.
• Tailored or customized products.
• Products that are used, damaged on the customer's side, missing tags, or do not meet the stated conditions.
• Requests submitted after 14 days.

Delivery Issues or Missing Orders

If you have not received your product, please contact our customer support team or email us at sales@brandolondon.com. We will investigate the courier shipment and take the necessary action.

Restocking Charges

We do not charge any restocking fees on eligible returns.

Return Method

All returns and exchanges at Brando London are accepted by mail only. Customers must submit a return or exchange request to our support team before sending the product back.

Return Address

Once your return or exchange request is approved, our team will inform you via email and provide the return shipping address along with instructions. Returns sent without approval or a valid RMA will not be accepted.

Refund Method

All approved refunds will be issued to the original payment method used at checkout.

Original Shipping Charges

Original shipping charges are non-refundable, except in cases where the product received is incorrect or damaged due to our error.

Damaged or Incorrect Items (Our Responsibility)

If you receive:

• A damaged product, or
• An incorrect item sent by us

Please contact our customer support team within 48 hours of delivery with clear images of the issue.

What will we do in such cases?

• We will cover the return shipping cost.
• We will offer a replacement or a full refund, depending on your preference and product availability.

Exchange Availability

All exchanges are subject to stock availability. If the requested exchange item is unavailable, customers may choose:

• A refund, or
• An alternative product of equal value.

Rejected Returns After Inspection

If a returned item fails inspection due to usage, damage, missing tags, or not meeting our return conditions, the request will be rejected.

In such cases, the product may be returned to the customer at the customer's shipping expense.

Contact Us

If you have any questions regarding our Return and Exchange Policy, please contact us at:

Phone: +44 7796 079986Email: sales@brandolondon.com

We value our customers and aim to provide an enjoyable online shopping experience. Happy Shopping!