Shipping Policy

Brando London feels honored and proud to facilitate international shipping. Our premium leather jacket collection is for everyone worldwide. Hence, we focus on delivering top-tier quality products to everyone within reach, with no shipping charges.

Carrier Partners

We aim to provide top-quality standard products to all and thus rely on strong, reliable shipping partners to ensure secure, on-time delivery to your doorstep. Our trusted partners are:

• DHL
• FedEx
• UPS

Order Processing and Shipping Duration

Once your order is confirmed and payment is cleared, it takes 2–4 business days to dispatch. Customized orders may take longer due to extra detailing and craftsmanship.

Shipping Rates and Methods

• Standard Shipping: Free shipping on all orders to the USA, UK, Canada, Asia, and Europe.
• Express Shipping: Available for an additional charge. The exact fee will be displayed at checkout based on your selected currency and location.

Shipping Options and Transportation Time

• Standard Shipping: 8–10 business days after dispatch.
• Express Shipping: 4–7 business days after dispatch.
• Customized Orders: 10–13 business days due to extra detailing and craftsmanship.

Shipment Monitoring

Once your order is dispatched, we generate a tracking ID and share the order details via email so you can monitor your shipment.

Ensure someone is available to receive the order at the delivery address. If a delivery attempt is missed, customers are encouraged to contact the courier using the tracking details provided. Brando London will also assist in coordinating redelivery where necessary.

Delivery Attempts and Returned Parcels

Please ensure someone is available to receive your order. If delivery attempts fail, the courier may retry or hold the parcel for collection.

If a parcel is returned due to failed delivery attempts or incorrect address details, we will contact you to arrange redelivery (additional charges may apply).

If a parcel is lost or undelivered due to courier issues, we will investigate and provide a replacement or refund.

Key Factors

• Business days are Monday to Friday, excluding public holidays.
• Customers are responsible for providing accurate and complete personal details.
• Shipping is free; however, customs duties and taxes vary by country and must be checked prior to placing an order.

Damaged or Lost Parcels

Please record a video while opening your parcel upon delivery. If the product is damaged or missing, report the issue to us along with the video proof.

Factors That May Cause a Delay

• Public holidays or adverse weather conditions
• Natural disasters affecting delivery routes
• Incorrect or incomplete shipping details
• Customs clearance issues
• Courier company operational challenges

Customer Notification for Delays

If your shipment is delayed for any reason, we will notify you via email with an updated delivery timeframe.

Important Guidelines for Consideration

• Ensure all shipping details are accurate and complete.
• We do not ship to APO, FPO, or PO box addresses.
• Customized and standard orders may ship separately due to different processing requirements.
• Address changes cannot be guaranteed once the order has been dispatched. However, we will make reasonable efforts to assist where possible.

Need Assistance?

If you have any questions regarding our shipping policy, please contact us at sales@brandolondon.com.

Company Information:

Business Name: Brandolondon is a registered trademark in the England and is owned by A Tech Work LTD.UK Registered Address: 17 Vanbrugh Drive, Walton-On-Thames, England, KT12 2YQTelephone: +44 7932 630409Email: sales@brandolondon.com